PRIVACY Policy

Last updated: 19/11/25

1. Introduction

Welcome to Quiet Impact (“we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit quietimpact.co.uk (the “Website”) or contact us.

We comply with the UK GDPR, the Data Protection Act 2018, and PECR.

By using our Website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information you provide directly

When you fill out a contact form or communicate with us, you may provide information such as:

  • Name

  • Email address

  • Phone number (optional)

  • Message details

  • Any information you choose to include

B. Automatically collected information (usage data)

When you visit our Website, we automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time and date of visits

  • Referring website

  • General location (city/region level)

  • Cookies (see Cookie Policy)

This data is used for analytics and site performance improvement.

C. Cookies and tracking technologies

We use cookies to make the Website function and to understand how visitors use it.
No advertising or social media tracking cookies are used.

See our Cookie Policy for full details.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries submitted via the contact form

  • Provide, maintain, and improve our Website

  • Analyse visitor behaviour using analytics

  • Ensure site security and performance

  • Maintain legal and regulatory compliance

We do not use your personal data for targeted advertising.

4. Legal Bases for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Legitimate interests – responding to enquiries, improving and securing our Website

  • Consent – for non-essential cookies (analytics)

  • Contract – where communication is necessary to carry out services

  • Legal obligation – where required by law

5. Sharing Your Information

We do not sell or trade your personal information.

We may share data with trusted third parties who help us operate our Website or provide services, including:

  • Website hosting providers

  • Email service providers

  • Analytics providers (e.g., Google Analytics)

These providers only access information needed to perform their services and must keep it secure.

6. Data Retention

  • Contact form submissions: retained for up to 3 years, unless needed longer for service delivery or legal obligations.

  • Analytics data: retained per the settings of the analytics platform (usually 14–26 months).

  • Cookies: retained according to each cookie’s duration.

7. Your Rights (UK Residents)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of your data

  • Request deletion of your data

  • Withdraw consent (for analytics cookies)

  • Object to processing based on legitimate interests

  • Request data portability

  • Make a complaint to a UK supervisory authority (ICO)

To exercise these rights, contact us.

8. Security

We take appropriate technical and organisational measures to protect your personal data. However, no internet transmission is completely secure.

9. Links to Other Websites

Our Website may contain links to external sites. We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this policy or how we handle your data, please contact us.